WIN-WIN by David Goldwich

Author:David Goldwich
Language: eng
Format: epub
Publisher: Marshall Cavendish International

COMMUNICATE CLEARLY

Use simple language to reduce the risk of misunderstandings. Do not try to impress with big words when common, everyday words will do. Do not use slang, abbreviations, or jargon that your counterpart may not understand. When in doubt, decide in favor of simplicity. Ask to make sure, but be careful not to ask in a condescending tone.

Speak clearly and enunciate well. If you speak quickly, slow your pace down to match your counterpart’s. If you have reason to believe your counterpart might not understand your accent or pronunciation, ask him to let you know if he is unsure about anything you may say. Many people feel awkward asking someone they don’t understand to repeat what they said, or to speak more slowly, or to spell a word. Be proactive about avoiding miscommunications.

Be familiar with the jargon of your industry as well as your counterpart’s industry. You may not understand corporatese or legalese or computerese. If you do not understand a term or expression, ask for clarification. Never pretend you understand something when you don’t. You may just end up agreeing to something you don’t want!

Even when not using jargon, do not assume you understand what your counterpart is saying. Paraphrase his statements and ask questions to clarify meaning.

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